Accounts Payable Specialist

Job Description

The role
We are seeking a detail-oriented and proactive individual to manage vendor documentation and ensure compliance with client billing requirements. The ideal candidate will be responsible for processing documents, maintaining communication with vendors and service providers, and monitoring work orders for documentation and portal compliance. This role plays a key part in supporting timely and accurate invoice submissions.

Additional Details:

• Salary range: PHP 30,000 – 35,000 monthly package
• Work schedule: Fixed Mondays to Fridays from 8 PM to 5 AM or 9 PM to 6 AM Manila Time following EST
• Work set-up: Onsite in Alabang, Muntinlupa (Madrigal Business Park)

Main Duties and Responsibilities:

• Process documents in the Document Queue, including uploading vendor paperwork to the client’s system.
• Monitor and update the Document Email Account, addressing errors and outdated information.
• Respond to all vendor statements, emails, and phone calls within 24 hours. • Contact vendors via phone and email to obtain any missing paperwork. • Create the Vendor Relations Compliance Report.
• Identify service requests missing required documentation from technicians/service providers.
• Make daily calls and send emails to service providers to obtain late, delayed, or missing paperwork.
• Monitor work orders/service requests for document and portal compliance, updating as needed to ensure readiness for client invoice submission (for billing review)

Essential Qualifications:

• Excellent verbal and written communication skills
• Prior BPO call handling experience, especially outbound campaigns
• Basic understanding of billing, invoicing, or compliance processes preferred
• Strong organizational skills and attention to detail
• Proven experience reviewing documents for accuracy, completeness, and compliance with internal or client-specific requirements
• Proficient in Microsoft Office Suite (e.g. Word, Excel) and document management systems
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Willing to work in our Alabang location

If you’re the person we’ve been looking for, you can expect:

• To create and be part of something truly remarkable
• Full-time employment with the opportunity of regularization in as short as 3 months
• A competitive salary package based on your talent and experience
• A company-sponsored Health Maintenance coverage for your needs on Day 1
• Quarterly Performance Bonuses
• Perfect Attendance Bonus
• 10 accrued Sick Leave credits in a year, commutable to cash
• 10 Vacation Leave credits in a year, among others
• Promising career growth and learning opportunities
• Having a hand in our mission to uplift those who live in extreme poverty simply by being part of our team of Really Good People

About Civicom

Civicom has been a pioneer in the advances in telecommunication that changed the way companies do business globally. Our solutions help overcome the barriers to time and location. For over 20 years, our collaborative tools have made it easier for new companies to compete with older incumbents, and large, complex companies by using technology to work smarter and streamline operations. From the beginning, we wanted not just to create a company, but to create something remarkable.
In Civicom, we pride ourselves as a company that would create value for others, a sense of purpose for its employees, and give 10% to charity and we seek to do it exceptionally well.

Job Types:  

• Full-time, Permanent 

Benefits: 

• Gym membership 
• Health insurance 
• Opportunities for promotion 
• Promotion to permanent employee 

Schedule: 

• 8 hour shift 
• Fixed shift 
• Monday to Friday 
• Night shift 

Supplemental Pay: 

• 13th month salary 
• Overtime pay 
• Quarterly bonus

Find out more about Civicom Pacific at www.civi.com and our Feathers Project at www.feathersproject.org.