Account Coordinator | BPO, Night shift | Onsite, Alabang

The role

Are you good communicating with clients? Are you highly attentive to detail? Apply now!

We are looking for an Account Coordinator who will be responsible for ensuring seamless work order coordination and communication, driving efficiency and profitability. They will manage emails, calls, work orders, and vendor relationships with accuracy and timeliness. They will also assist with accounting issues, and support team training. This role requires organizational skills and attention to client satisfaction.

Additional Details

• Salary Range: PHP 30,000 – 35,000 Total package
• This role is an onsite role at our Alabang location
• Work schedule: Fixed Mondays to Fridays from 9 PM to 6 AM Manila Time

Main Duties and Responsibilities

• Dispatch Work Orders: Strategically schedule appointments with vendors and clients, considering compatibility and efficiency.
• Efficiently manage the Individual Follow-Up Queue to ensure task completion.
• Facilitates effective communication among vendors, clients, and managers to ensure work order alignment and timely completion.
• Secure cost-effective rates for labor and materials, in line with profit percentage targets set by the manager.
• Demonstrate a solid understanding of HVAC and refrigeration systems to provide informed support and issue identification.
• Identify and rectify errors in quotes promptly.
• Provide clients with timely updates on work orders.
• Handle inbound and outbound calls proficiently, including answering group calls and directing inquiries.
• Participate in the on-call rotations (mandatory after three months) to ensure operational smoothness and responsiveness.
• Review and approve vendor Not to Exceed Rates (NTEs) for accuracy and compliance.
• Maintain regular contact with vendors, actively seeking updates, quotes, invoices, checklists, and assets.
• Offer support to other Dispatch/Coordinators and Supervisors as necessary, fostering a collaborative team environment.
• Proactively or reactively source new vendors to meet client needs and build a reliable provider network.
• Maintain an organized email system, ensuring prompt responses (within 24 hours) and clear communication.
• Actively engage in in-office and off-site training sessions, team meetings, and company events to stay informed, acquire new skills, and contribute to a culture of continuous learning.
• Regularly complete quarterly and annual self-evaluations, identifying areas for improvement and setting growth goals.

Essential Qualifications

• Proven voice and non-voice BPO customer service experience
• Superior English communication skills to collaborate with both an on and offshore team
• A strong ability to coordinate multiple projects with the ability to meet deadlines and ensure effective communication across all team members
• Outstanding email correspondence and phone etiquette with the ability to engage stakeholders, and team members without a script

Desirable Qualifications

• Excellent written and verbal communication skills.
• Ability to build and maintain positive relationships.
• Active listening and clear communication.

Where will you be working

Civicom’s main office is located on the 7th floor of the Unioil building in Madrigal Business Park, Alabang, Muntinlupa City. Situated 10 minutes walking distance away from lifestyle centers such as Alabang Town Center and Molito’s park-like green space, we are also conveniently close to public transportation at the intersection of Daang Hari Avenue and Zapote Avenue.

If you’re the person we’ve been looking for, you can expect: 

• To create and be part of something truly remarkable
• Full-time employment with the opportunity of regularization in as short as 3 months
• A competitive salary package based on your talent and experience
• A company-sponsored Health Maintenance coverage for your needs on Day 1
• Quarterly Performance Bonuses
• Perfect Attendance Bonus
• 10 accrued Sick Leave credits in a year, commutable to cash
• 10 Vacation Leave credits in a year, among others
• Promising career growth and learning opportunities
• The opportunity to collaborate with the other teams and business units in the company including our global business leaders
• Having a hand in our mission to uplift those who live in extreme poverty simply by being part of our team of Really Good People

About Civicom

Civicom has been a pioneer in the advances in telecommunication that changed the way companies do business globally, our solutions help overcome the barriers to time and location. For over 20 years, our collaborative tools have made it easier for new companies to compete with older incumbents, and large, complex companies by using technology to work smarter and streamline operations. From the beginning, we wanted not just to create a company, but to create something remarkable.

In Civicom, we pride ourselves as a company that would create value for others, a sense of purpose for its employees, and give 10% to charity and we seek to do it exceptionally well.

Job Types: Full-time, Permanent

Pay: Php30,000.00 – Php35,000.00 per month

Benefits:

• Gym membership
• Health insurance
• On-site parking
• Opportunities for promotion
• Promotion to permanent employee

Ability to commute/relocate:

• Muntinlupa: Reliably commute or planning to relocate before starting work (Required)

Experience:

• BPO Voice Account: 2 years (Required)
• scheduling appointments: 2 years (Preferred)
• dispatching: 1 year (Preferred)

Work Location: In person

Find out more about Civicom Pacific at www.civi.com and our Feathers Project at www.feathersproject.org.