Account Coordinator (Preventive Maintenance) | BPO, US based client | Onsite, Alabang

The role

Do You excel at scheduling, problem solving, and solution sourcing? Are you an operations whiz with a keen eye for detail and procurement?

We are looking for an Account Coordinator to support our US-based client under the Preventive Maintenance department. This role involves coordinating with key contacts related to each account, managing work orders through a ticket-based system, and ensuring technician schedules and service updates are up to date. In addition to service coordination, the role will also handle procurement tasks, such as sourcing parts and coordinating orders for upcoming maintenance work.

Additional Details

• Salary Range: PHP 30,000 – 35,000 Total monthly package
• Work set up: Onsite in Madrigal Business Park, Alabang, Muntinlupa
• Schedule: Night shift (following EST)

Main Duties and Responsibilities

• Scheduling and/or rescheduling technicians’ appointments for all preventive maintenance work orders
• Entering notes and updates into a work order ticket system based on communication with technicians and clients
• Calling technicians to retrieve updates and verify work order statuses Following up with technicians to monitor progress and ensure timely service completion
• Coordinating with vendors or suppliers for the procurement of parts, materials, or equipment needed for maintenance jobs
• Creating or submitting purchase requests as needed for assigned work orders
• Assigning tasks to the correct fulfillment agents or relevant departments
• Managing and ensuring that all tasks are delivered with high quality and within the required timelines
• Performing administrative tasks and handling other assignments related to preventive maintenance and procurement
• Responding to tasks and client needs in a timely and professional manner
• Meeting all task requirements within the Service Level Agreement and escalating concerns when necessary

Essential Qualifications

• Proven voice and non-voice BPO customer service experience (inbound, outbound and emails)
• Organized and able to prioritize tasks and delegate appropriately
• Analytical and has keen attention to detail
• Ability to function effectively in fast-paced environments
• Proficiency in Microsoft Office
• At least one year of related experience in HVAC/plumbing or similar field.

Office location

Civicom’s main office is located on the 7th floor of the Unioil building in Madrigal Business Park, Alabang, Muntinlupa City. Situated 10 minutes walking distance away from lifestyle centers such as Alabang Town Center and Molito’s park-like green space, we are also conveniently close to public transportation at the intersection of Daang Hari Avenue and Zapote Avenue.

If you’re the person we’ve been looking for, you can expect: 

• To create and be part of something truly remarkable
• Full-time employment with the opportunity of regularization in as short as 3 months
• A competitive salary package based on your talent and experience
• A company-sponsored Health Maintenance coverage for your needs on Day 1
• Quarterly Performance Bonuses
• Perfect Attendance Bonus
• 10 accrued Sick Leave credits in a year, commutable to cash
• 10 Vacation Leave credits in a year, among others
• Promising career growth and learning opportunities
• The opportunity to collaborate with the other teams and business units in the company including our global business leaders
• Having a hand in our mission to uplift those who live in extreme poverty simply by being part of our team of Really Good People

About Civicom

Civicom has been a pioneer in the advances in telecommunication that changed the way companies do business globally, our solutions help overcome the barriers to time and location. For over 20 years, our collaborative tools have made it easier for new companies to compete with older incumbents, and large, complex companies by using technology to work smarter and streamline operations. From the beginning, we wanted not just to create a company, but to create something remarkable.

In Civicom, we pride ourselves as a company that would create value for others, a sense of purpose for its employees, and give 10% to charity and we seek to do it exceptionally well.

Job Types: Full-time, Permanent

Pay: Php30,000.00 – Php35,000.00 per month

Benefits:

• Gym membership
• Health insurance
• On-site parking
• Opportunities for promotion
• Promotion to permanent employee

Ability to commute/relocate:

• Muntinlupa: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• scheduling appointments: 1 year (Preferred)
• dispatching: 1 year (Preferred)
• BPO Voice Account: 2 years (Required)

Work Location: In person

In Civicom, we pride ourselves as a company that would create value for others, a sense of purpose for its employees, and give 10% to charity and we seek to do it exceptionally well.

Find out more about Civicom Pacific at www.civi.com and our Feathers Project at www.feathersproject.org.