Senior Account Specialist | BPO, Night shift | Onsite, Alabang

The role:

We are looking for an Senior Account Specialist who is detail-oriented and proactive. He/She will coordinate facility services, manage vendor relationships, and ensure timely, high-quality service delivery while supporting internal teams and client needs.

Additional Details:

• Salary Range: PHP 35,000 – 38,000 monthly package
• Work schedule: Night shift schedule following EST
• Work set up: Onsite in Alabang, Muntinlupa Office

Main Duties and Responsibilities:

• Receive and coordinate customer service requests, ensuring all service calls are scheduled in accordance with department guidelines.
• Verify completion of services and escalate or report any concerns to management as needed.
• Collaborate with vendors to deliver timely services that meet or exceed client expectations.
• Oversee urgent and emergency requests, ensuring minimal operational disruption while providing prompt updates and effective resolutions.
• Independently resolve minor escalations and high-priority service issues.
• Input vendor quotations into the system, negotiate pricing when necessary, and prepare or review service proposals.
• Provide administrative support, including document input and assisting with bids/quotes.
• Collaborate with accounting and internal departments to close out jobs and resolve disputes.
• Follow all company processes for work order management and documentation.
• Support team training and motivation

Qualifications:

• Proven voice and non-voice BPO customer service experience.
• Superior English communication skills, enabling effective collaboration with local and international teams.
• Demonstrated ability to manage multiple projects simultaneously, consistently meeting deadlines while ensuring clear and effective communication across teams.
• Strong written and verbal communication skills, with professional email and phone etiquette, able to confidently engage stakeholders and handle escalation calls without relying on scripts.
• Experience as a Process Expect, Product Specialist and/or Subject Matter Expert (SME) is an advantage.
• Prior exposure to different CRM platforms is a plus but not required

Office Location:

Civicom’s main office is located on the 7th floor of the Unioil building in Madrigal Business Park, Alabang, Muntinlupa City. Situated 10 minutes walking distance away from lifestyle centers such as Alabang Town Center and Molito’s park-like green space, we are also conveniently close to public transportation at the intersection of Daang Hari Avenue and Zapote Avenue.

If you’re the person we’ve been looking for, you can expect:

• To create and be part of something truly remarkable
• Full-time employment with the opportunity of regularization in as short as 3 months
• A competitive salary package based on your talent and experience
• A company-sponsored Health Maintenance coverage for your needs on Day 1
• Quarterly Performance Bonuses
• Perfect Attendance Bonus
• 10 accrued Sick Leave credits in a year, commutable to cash
• 10 Vacation Leave credits in a year
• Promising career growth and learning opportunities
• The opportunity to collaborate with the other teams and business units in the company including our global business leaders
• Having a hand in our mission to uplift those who live in extreme poverty simply by being part of our team of Really Good People

About Civicom

Civicom has been a pioneer in the advances in telecommunication that changed the way companies do business globally, our solutions help overcome the barriers to time and location. For over 20 years, our collaborative tools have made it easier for new companies to compete with older incumbents, and large, complex companies by using technology to work smarter and streamline operations. From the beginning, we wanted not just to create a company, but to create something remarkable.

In Civicom, we pride ourselves as a company that would create value for others, a sense of purpose for its employees, and give 10% to charity and we seek to do it exceptionally well.

Job Types: Full-time, Permanent

Pay: Php35,000.00 – Php38,000.00 per month

Benefits:

• Company events
• Gym membership
• Health insurance
• On-site parking
• Promotion to permanent employee

Ability to commute/relocate:

• Muntinlupa: Reliably commute or planning to relocate before starting work (Required)

Experience:

• BPO Voice Account: 2 years (Required)
• Process Expert: 2 years (Preferred)
• SME: 2 years (Preferred)

Work Location: In person

Find out more about Civicom Pacific at www.civi.com and our Feathers Project at www.feathersproject.org.