Account Coordinator

The role

We are looking for an Account Coordinator that will support our US-based client to communicate with key people involved with the account by creating work orders on a ticket-based system for their technicians and clients, as well as inputting updates and calling to check on the statuses of current appointments.

Additional Details

• Salary Range: PHP 30,000 – 35,000 Total package
• This role is an onsite role at our Alabang location
• Work schedule: Fixed Mondays to Fridays from 9 PM to 6 AM Manila Time. (Currently adjusted to 10 PM to 7 AM due to Daylight Savings)

Main Duties and Responsibilities

• Scheduling and/or rescheduling technicians’ appointments for all work orders
• Entering notes onto a work order ticket system based on communication with technicians and clients Calling technicians to retrieve updates and work order statuses
• Following up with technicians for needed updates on work order progress and monitoring service completion
• Performing task requirements or assigning tasks to the correct fulfillment agents
• Managing and ensuring that tasks are fulfilled with high-quality delivery in a timely manner
• Responding to other duties and tasks in a timely and professional manner
• Accomplishing all assigned tasks within the Service Level Agreement and escalating matters as needed

Essential Qualifications

• Proven voice and non-voice BPO customer service experience
• Superior English communication skills to collaborate with a local and foreign team
• A strong ability to coordinate multiple projects with the ability to meet deadlines and ensure effective communication across all team members
• Outstanding email correspondence and phone etiquette with the ability to engage stakeholders, and team members without a script 

Desirable Qualifications

• A flexible and personable attitude with the ability to confidently follow up on updates and statuses The ability to exercise flexibility, initiative, and good judgment
• Relevant experience in staff dispatch for operations is a plus but not required
• Prior exposure to different CRM platforms is a plus but not required

Where will you be working

Civicom’s main office is located on the 7th floor of the Unioil building in Madrigal Business Park, Alabang, Muntinlupa City. Situated 10 minutes walking distance away from lifestyle centers such as Alabang Town Center and Molito’s park-like green space, we are also conveniently close to public transportation at the intersection of Daang Hari Avenue and Zapote Avenue.

If you’re the person we’ve been looking for, you can expect: 

• To create and be part of something truly remarkable
• Full-time employment with the opportunity of regularization in as short as 3 months
• A competitive salary package based on your talent and experience A company-sponsored Health Maintenance coverage for your needs on Day 1
• Quarterly Performance Bonuses
• Perfect Attendance Bonus
• 10 accrued Sick Leave credits in a year, commutable to cash
• 10 Vacation Leave credits in a year, among others
• Promising career growth and learning opportunities
• The opportunity to collaborate with the other teams and business units in the company including our global business leaders
• Having a hand in our mission to uplift those who live in extreme poverty simply by being part of our team of Really Good People

About Civicom

Civicom has been a pioneer in the advances in telecommunication that changed the way companies do business globally, our solutions help overcome the barriers to time and location. For over 20 years, our collaborative tools have made it easier for new companies to compete with older incumbents, and large, complex companies by using technology to work smarter and streamline operations. From the beginning, we wanted not just to create a company, but to create something remarkable.

In Civicom, we pride ourselves as a company that would create value for others, a sense of purpose for its employees, and give 10% to charity and we seek to do it exceptionally well.

Find out more about Civicom Pacific at www.civi.com and our Feathers Project at www.feathersproject.org.