Account Coordinator - Preventive Maintenance

The Role

We are looking for an Account Coordinator to support our US-based client under the Preventive  Maintenance department. This role involves coordinating with key contacts related to each  account, managing work orders through a ticket-based system, and ensuring technician  schedules and service updates are up to date. In addition to service coordination, the role will also handle procurement tasks, such as sourcing parts and coordinating orders for upcoming  maintenance work.

Additional Details

• Salary Range: PHP 30,000 – 35,000 Total monthly package
• Schedule: Night shift following EST
• Work set up: Onsite in Alabang, Muntinlupa Office

Main Duties and Responsibilities

• Scheduling and/or rescheduling technicians’ appointments for all preventive maintenance  work orders
• Entering notes and updates into a work order ticket system based on communication with  technicians and clients
• Calling technicians to retrieve updates and verify work order statuses
• Following up with technicians to monitor progress and ensure timely service completion
• Coordinating with vendors or suppliers for the procurement of parts, materials, or  equipment needed for maintenance jobs
• Creating or submitting purchase requests as needed for assigned work orders
• Assigning tasks to the correct fulfillment agents or relevant departments
• Managing and ensuring that all tasks are delivered with high quality and within the required timelines
• Performing administrative tasks and handling other assignments related to preventive  maintenance and procurement
• Responding to tasks and client needs in a timely and professional manner
• Meeting all task requirements within the Service Level Agreement and escalating concerns when necessary

Essential Qualifications

• Proven voice and non-voice BPO customer service experience
• Superior English communication skills to collaborate with a local and foreign team
• A strong ability to coordinate multiple projects with the ability to meet deadlines and ensure effective communication across all team members
• Outstanding email correspondence and phone etiquette with the ability to engage  stakeholders, and team members without a script

Desirable Qualifications

• A flexible and personable attitude with the ability to confidently follow up on updates and  statuses
• The ability to exercise flexibility, initiative, and good judgment
• Relevant experience in staff dispatch for operations is a plus but not required
• Prior exposure to different CRM platforms is a plus but not required

If you’re the person we’ve been looking for, you can expect:

• To create and be part of something truly remarkable
• Full-time employment with the opportunity of regularization in as short as 3 months
• A competitive salary package based on your talent and experience
• A company-sponsored Health Maintenance coverage for your needs on Day 1
• Quarterly Performance Bonuses
• Perfect Attendance Bonus
• 10 accrued Sick Leave credits in a year, commutable to cash
• 10 Vacation Leave credits in a year, among others
• Promising career growth and learning opportunities
• The opportunity to collaborate with the other teams and business units in the company  including our global business leaders
• Having a hand in our mission to uplift those who live in extreme poverty simply by being  part of our team of Really Good People

About Civicom

Civicom has been a pioneer in the advances in telecommunication that changed the way  companies do business globally, our solutions help overcome the barriers to time and location.  For over 20 years, our collaborative tools have made it easier for new companies to compete with  older incumbents, and large, complex companies by using technology to work smarter and  streamline operations. From the beginning, we wanted not just to create a company, but to create  something remarkable.

In Civicom, we pride ourselves as a company that would create value for others, a sense of  purpose for its employees, and give 10% to charity and we seek to do it exceptionally well.

Find out more about Civicom Pacific at www.civi.com and our Feathers Project at www.feathersproject.org.