Account Manager | BPO

The ACCOUNT MANAGER is responsible for maintaining and growing existing customer relationships. The incumbent acts as a conduit between the customer team and the internal team to address customer concerns, to identify unmet needs and to coordinate the delivery of new solutions.

DUTIES

• Responsible for the  timely and successful delivery of services
• Communicate clearly and effectively the progress of initiatives to internal and external stakeholders
• Monitor, analyze, and forecast key account performance metrics
• Responsible for keeping clients satisfied and delivering exceptional client service on a day-to-day basis
• Responsible for development of the business by developing existing client relationships and expanding business with existing clients
• Formulate and implement solutions to optimize operations efficiency and maintain quality 
• Manage teams and individual team members and carry out constant coaching effort
• Set the standard for recruiting highly qualified candidates
• Assist the business unit manager with ad hoc projects and requests
• Contribute to the enhancement/maintenance of the Company’s reputation by accepting ownership for accomplishing new and different requests–exploring opportunities to add value to job accomplishments
• Contribute significantly in keeping the business’s employee attrition under 20% yearly and client attrition at zero
• Commit to be a Civicom Advocate and facilitate a better understanding and appreciation of the company’s culture within your team

REQUIREMENTS

• Attitude and ability are more important than experience. We are happy to support the right person to grow in this career through training and mentorship. Strong leadership, customer service orientation, goal-driven, creative problem solving ability, initiative, energy, integrity, common sense, and the ability to adapt to various challenges are core attributes we are looking for.  Excellent English communication skills, both spoken and written, are required. The incumbent must be willing to commit to our causes.
• Excellent verbal and written communication skills
• Excellent time management and organizational skills
• Excellent critical thinking and problem solving skills
• Experience with account management, customer service, general management, operations management and / or client relations
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Experience delivering client-focused solutions
• Self-motivated and able to thrive in a results-driven environment
• Natural relationship builder with integrity, reliability and maturity (great team player)
• Comfortable with technology
• Background in sales and business development (great to have but not required)
• Willing to work in Alabang, Muntinlupa City.
• Willing to work in the graveyard shift.

 IF YOU’RE THE RIGHT ONE FOR THIS ROLE, YOU GET:

• Full-time employment;
• A competitive salary package based on your work experience and skills;
• Company-sponsored Health Maintenance coverage on Day 1;
• Company-sponsored gym membership upon regularization;
• Q1, Q2, Q3 performance bonus upon regularization;
• Perfect attendance bonus;
• 10 accrued Sick Leave credits in a year — unused ones are commutable to cash; and
• 10 Vacation Leave credits in a year, among others.

Find out more about Civicom Pacific at www.civi.com and our Feathers Project at www.feathersproject.org.