Collections Specialist | Onsite, Night Shift

Job Description

Are you a results-driven professional with a knack for negotiation? We are looking for Collections Specialists to join our growing team in Alabang. If you have a background in debt recovery and want a role that rewards your performance with a massive incentive structure, this is the place for you!

You will provide collections support for a third-party company, handling accounts with long past-due balances related to medical services or liabilities through effective negotiation and a solution-oriented approach.

This role also includes performance-based incentives tied to collections and achieving targets, giving you the opportunity to be rewarded for your success.

The Offer: Competitive Pay & Perks

• Salary range: PHP 30,000 – 35,000 monthly package
• Total Potential Earnings: Up to ₱46,000+ (inclusive of performance based incentives)
• Work Schedule: Fixed Weekends Off (Saturday & Sunday)
• Location: 100% Onsite in Alabang, Muntinlupa

Additional Benefits:

• Performance Incentives (Quarterly 1, 2 and 3)
• Monthly and Quarterly Attendance Bonuses
• Comprehensive HMO + Life Insurance

Key Responsibilities:

• Contact customers via phone to secure payments for outstanding debt obligation, to determine the reason(s) for it, and to obtain a commitment to pay, negotiate payment in full or payment arrangements
• Research and reconcile assigned accounts ensuring recorded and detailed documentation of collection efforts with resolution of client discrepancies
• Provide account receivable, customer service, and collections efforts
• Conduct skip tracing if needed

Job Qualifications:

• Two or more (2+) years Collections experience
• In-depth understanding of billing and collection processes
• Strong negotiation skills using an assertive but tactful approach
• Ability to work independently in a fast paced environment and meet quality and productivity goals
• Ability to investigate complex situations and offer solutions for resolutions
• Strong verbal & written communication skills
• Experience with auto-dialer is an advantage
• Willing to work onsite in our Madrigal Business Park, Alabang, Muntinlupa City office

If you’re the right one, you can expect

• Opportunity to create or be part of something remarkable
• A competitive salary package based on your work experience and skills
• Company-sponsored Health Maintenance coverage on Day 1
• Quarterly Performance Bonus
• Perfect Attendance Bonus
• 10 accrued Sick Leave credits in a year — unused ones are commutable to cash
• 10 Vacation Leave credits in a year, among others
• Career growth and learning opportunities
• Opportunity to collaborate with the other teams and business units in the company, even with our global business leaders
• Have a hand at doing charitable work by simply doing your job really well

Job Types: Full-time, Permanent

Pay: Php30,000.00 – Php35,000.00 per month

Benefits:

• Company events
• Gym membership
• Health insurance
• On-site parking
• Promotion to permanent employee

Ability to commute/relocate:

• Muntinlupa: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• BPO: 2 years (Required)
• Collections: 2 years (Required)

Work Location: In person

Find out more about Civicom Pacific at www.civi.com and our Feathers Project at www.feathersproject.org.