Virtual Patient Care Coordinator-Level 2|WFH/Hybrid
Alabang, Muntinlupa
The Role:
In this virtual position, you will be greeting incoming patients with a smile and reviewing their information to verify insurance coverage, eligibility, and if there is pre-authorization needed from our client to provide the physical therapy services they offer. You will also review medical records, schedule patient appointments, and perform other admin tasks and routine office duties.
Additional Details:
- Competitive Salary Package (Up to P35K total package)
- Work schedule: Primarily Mondays to Fridays (Night Shift) – Rest days and the schedule may vary based on the client’s time zone or specific requirements
- Hybrid Setup: You’ll be onsite twice a week during the first month for training, and then once a month after training. In cases of power or internet outages and as needed by the Operations, you’ll be required to be onsite as part of our Business Continuity Plan (BCP)
- Equipment will be provided
- You will be employed directly by Civicom; this is not a freelance VA position
- Candidates with a travel time of one hour or less to Alabang are strongly encouraged to apply
Main Duties and Responsibilities:
- Greeting patients with a smile virtually (on camera)
- Reviewing patient Electronic Medical Records to verify their insurance and collect co-pay/co ins/deductible payments before services are rendered
- Communicating with insurance providers to assess patient eligibility
- Verifying patient insurance coverage
- Entering notes & prescriptions into the patient’s records
- Scheduling future patient appointments according to their treatment plan
- Staying updated with routine office duties & admin tasks throughout the workday
Qualifications:
- Relevant experience in Customer Service in a BPO setting
- Working knowledge of US-based insurance programs, including verification and pre-authorization requirements
- Excellent communication skills with the ability to collaborate with a local and foreign team
- Sales experience in a BPO setting is advantageous but not required
- Experience with EMR Systems is a plus but not required
- Licensure or experience with Physical Therapy, Sports Rehab, Hospital Administration, etc., is a plus but not required
- Medical office / administrative experience a plus
If you’re the person we’ve been looking for, you can expect:
- To create and be part of something truly remarkable
- Full-time employment with the opportunity of regularization in as short as 3 months
- Competitive salary package based on talent and experience
- Company-sponsored Health Maintenance coverage for your needs on Day 1 Q1, Q2, and Q3 Performance Bonuses
- Perfect Attendance Bonus
- 10 accrued Sick Leave credits in a year, unused of which is commutable to cash
- 10 Vacation Leave credits in a year, among others
- Promising career growth and learning opportunities
- The opportunity to collaborate with the other teams and business units in the company including our global business leaders
- Having a hand in our mission to uplift those who live in extreme poverty simply by being part of our team of Really Good People
About Civicom
Civicom has been a pioneer in the advances in telecommunication that changed the way companies do business globally, our solutions help overcome the barriers to time and location. For over 20 years, our collaborative tools have made it easier for new companies to compete with older incumbents, and large, complex companies by using technology to work smarter and streamline operations. From the beginning, we wanted not just to create a company, but to create something remarkable. In Civicom, we pride ourselves as a company that would create value for others, a sense of purpose for its employees, and give 10% to charity and we seek to do it exceptionally well.
Join Our Team at WelcomeWare
At WelcomeWare, a business unit of Civicom, we’re reshaping the future of front desk operations with our groundbreaking virtual receptionist platform. Our mission is to streamline customer service experiences across various industries, leveraging state-of-the-art kiosks and customizable software to ensure operational excellence and superior service delivery.
As a member of our team, you’ll contribute to a culture of innovation, where your work directly enhances the efficiency and effectiveness of businesses worldwide. You’ll engage with advanced technologies in a collaborative environment, dedicated to providing secure, reliable, and user-friendly solutions.
Why Choose WelcomeWare?
- Be part of a forward-thinking company that values creativity and innovation.
- Work with cutting-edge technology that makes a tangible difference in various sectors.
- Join a supportive team committed to professional growth and development.
- Contribute to a service that prioritizes security and user experience, with a strong adherence to HIPAA compliance.
- We invite you to be a part of our journey at WelcomeWare, where your contributions will not only propel your career but also redefine the standard of customer service in today’s fast-paced world.
Find out more about Civicom Pacific at www.civi.com and our Feathers Project at www.feathersproject.org.