Network Engineer (AWS NOC)

JOB SUMMARY

The AWS NOC Engineer is responsible for the setup, configuration, and optimization of our AWS servers, ensuring optimal performance, security, and high availability. This role requires a strong understanding of AWS services, network engineering principles, and a keen eye for detail.

MAJOR TASKS & RESPONSIBILITIES:

The right person for this role will be trained by a seasoned Network Engineer in Telephony from the U.S. to be able to take on the following responsibilities:

AWS Server Management

• Manage and configure AWS resources (EC2, RDS, S3) according to company standards and best practices
• Optimize server performance and resource utilization
• Implement high availability measures to ensure business continuity
• Perform regular server maintenance and troubleshooting
• Manage database operations (import/export, reporting, querying)
• Provide root cause analysis for system issues
• Recommend and implement solutions for recurring problems

Security

• Implement and maintain robust security measures, including encryption, IAM roles, security groups, SIEM, and IPDS
• Conduct regular security audits and vulnerability assessments
• Ensure AWS resources are properly configured with SIEM systems for log management and threat detection
• Manage SIEM alerts and notifications

Backup and Recovery

• Implement and maintain backup strategies for AWS resources
• Test backup and recovery procedures regularly
• Ensure compliance with backup retention policies

Documentation

• Create and maintain comprehensive documentation of AWS infrastructure, configurations, and procedures
• Develop standard operating procedures (SOPs) for AWS operations

Incident Response

• Participate in incident response activities and provide technical support
• Conduct root cause analysis and implement corrective actions

Continuous Improvement

• Stay updated on AWS trends and seek automation opportunities
• Contribute to AWS infrastructure standards

REQUIREMENTS

• BS in Computer Network Administration or BSIT Major in Network & Web preferred
• Certificates/Training in Network Administration an advantage
• Some experience with phone systems (Asterisk or other similar PBX systems)
• Experience with ticketing systems
• Knowledge in SIP/VOIP, PBX, SQL databases, and analytical troubleshooting
• Exposure to or experience with AWS is a plus but not required
• Willing to be trained and has a passion for technology
• Ability to quickly switch between different types of tasks during day-to-day work
• Willing to work extended hours when support is necessary
• Preferably with a good internet connection at home (minimum of 25 Mbps) for temporary work-from-home arrangements
• Strong written and verbal communication skills in English
• Strong team player
• Willing to work in Alabang, Muntinlupa when employees are needed back in the office (e.g., after lifting of quarantine restrictions or during home internet issues)
• Willing to work US business hours (8:30 AM – 6:00 PM, ET)
• Willing to do whatever it takes to get the job done

Find out more about Civicom Pacific at www.civi.com and our Feathers Project at www.feathersproject.org.