QA Automation Test Engineer | US Hours

About The Role

WelcomeWare is the leading live-streaming receptionist platform, creating a paradigm-shifting new market. We are in scale mode and searching for true team players who are looking for growth, autonomy, and impact!

We are looking for a QA Automation Test Engineer to join our growing team. This is a great opportunity for someone with a high degree of independence and ownership. You will be the sole automation expert on the team and will be given the space to shape this role and our approach. If you are passionate about quality assurance, possess strong technical skills in Javascript, Playwright, can do load testing with tools like JMeter and have a proven track record of delivering high-quality software in an Agile environment, apply now to be part of our dynamic and growing team to drive innovation and excellence!

Job Responsibilities:

• Develop automated test scripts to optimize and automate the testing process, enhancing overall efficiency in design and performance verification testing.
• Work closely with developers, product managers, and customer success teams to create comprehensive test programs for the product.
• Perform thorough analysis of test results, taking ownership of critical performance evaluations for feature releases and updates.
• Prioritize and execute test plans and procedures, identifying and managing performance margins effectively.
• Take ownership of approving test results, analysis, and reports, contributing to ongoing enhancements of testing requirements

Required and Technical Qualifications:

•  Bachelor’s in Computer Science or related field.
• You have 3+ years of experience in automation testing, with a deep mastery of the Playwright framework.
• You are an expert in JavaScript within a Node.js environment. You don’t just write scripts; you write clean, maintainable code.
• VS Code is your primary workspace, and you are comfortable navigating AWS and managing data within MySQL.
• Can do simple to complex load testing of individual features of a web application using JMeter or similar tools (ex. features involving MFA’s, etc.).
• You have hands-on experience troubleshooting and debugging directly within GitHub (or similar version control platforms).
• You thrive in high-velocity environments. You understand how to integrate testing into a fast-paced CI/CD pipeline without becoming a bottleneck.
• You aren’t just “familiar” with Scrum; you actively contribute to the sprint process, helping the team move from “in progress” to “done” with high confidence.
• You are equally effective at heads-down, independent problem-solving and high-bandwidth collaboration with developers and product owners.
• You can translate complex technical bugs into actionable insights for the rest of the team.

Nice to have:

• Experience and/or interest in WebRTC
• Prior experience working on projects or accounts within the healthcare industry.

About the Company:

WelcomeWare (WelcomeWare.live) understands that the value of an efficient, friendly, and productive receptionist is unmeasurable; but businesses are having an impossible time covering their front desks because of challenges with hiring, staff leaves, and demands for remote work. Our mission is to eliminate front desk staffing challenges by enabling receptionists to remotely greet visitors at any location, at any time. Using our innovative kiosk, visitors can fill in forms, scan IDs, submit payment, and more with the assistance of a remote receptionist.

WelcomeWare is a division of Civicom, a 20-year-old entrepreneurial company with 500+ employees across five locations and 20 brands. WelcomeWare has all of the resources of an established company, with the speed and innovation of a start-up. Our company has created a respectful and team-oriented environment with no egos, an appetite for challenging work, and a common goal to create a remarkable product. We are a “Buy Forward” company that gives 5+% of profits to charity.

General Expectations

We are Advocates committed to a singular mission: to create a company that is both good and remarkable. As an “Advocate”—a title we all carry—we are expected to be more than just employees; we are fully “in the game,” placing the mission ahead of self-interest and genuinely caring for our collective success. We achieve this by delivering amazing customer value, constantly striving to get better, and always doing the right thing. We embody a proactive, results-oriented mindset, and we commit to do whatever it takes to get the job done.

However, our relentless drive for results must never come at the expense of our core values. To support this mission, we are expected to:

• Safeguard our assets by strictly adhering to the Information Security policies outlined in the Employee Handbook and the Information Security Policy
• Be responsible for maintaining the confidentiality and integrity of company data and commit to promptly report any security risks
• Act with integrity by upholding the highest ethical standards in every interaction, ensuring that performance never compromises the security or privacy of our clients and team

Being an Advocate means doing the right thing even when it is not the easy thing, avoiding the appearance of impropriety, and ensuring that our commitment to “whatever it takes” always aligns with our obligation to protect those we serve.

Find out more about Civicom Pacific at www.civi.com and our Feathers Project at www.feathersproject.org.