Customer Support Specialists | Alabang, BPO
Alabang, Muntinlupa
Our Customer Support Specialists understand that our customers are the magic ingredient. They make it easier for restaurant owners to run their business while respecting their time. Customer Support Specialists are obsessed with problem-solving and efficiently resolving customer issues. They are highly empathetic and natural educators – understanding the stress restaurateur’s encounter. This is a fast-paced, collaborative environment all working towards common goals.
Qualifications:
- Customer Service experience
- Prior restaurant experience preferred (using a POS system)
- Professional and effective communications skills – both verbal and written
- Ability to effectively interact and maintain professionalism with customers via phone and email
- Ability to follow through on both verbal and written instructions and effectively adhere to Avonna’s processes and workflows
- Ability to multitask, prioritize and organize multiple tasks concurrently while meeting deadlines
- Ability to work independently and as part of a team in a customer-driven, fast-paced environment
Responsibilities:
- Make it easier for restaurant owners to run their business while respecting their time
- Customer Support Specialist will be obsessed with problem-solving and efficiently resolving customer issues
- Field inbound customer phone, chat, and email inquiries
- Listen and understand customer needs and concerns
- Identify technical issues and use appropriate troubleshooting steps leading to resolution
- Keep detailed documentation on customer interactions
- Handle customer requests and provide appropriate solutions and alternatives
- Achieve daily/weekly/monthly expectations
- Manage customer expectations regarding estimated response times for issue resolution
- Identify opportunities for improvement and contributes to solutions to enhance workflow efficiency and enhance the customer’s experience
- Avonna provides 24/7/365 support for our customers; therefore, shift start times vary over time.
About you:
Above all else, our employees are united in our shared optimism, passion, and enthusiasm for the customers we support through our innovative product. We are committed to building a team that represents a variety of backgrounds, perspectives and skills. In our daily work, we exemplify our company values of grit, openness, empathy, impact, and curiosity.
Find out more about Civicom Pacific at www.civi.com and our Feathers Project at www.feathersproject.org.