Virtual Patient Care Coordinator-Level 2|WFH/Hybrid
Alabang, Muntinlupa
The Role:
In this virtual position, you are typically the first person patients interact with during their treatment journey. You will provide excellent customer service by greeting patients warmly and confidently managing documentation, insurance, and payment needs. You’ll also determine if pre-authorization is needed for services, manage the physician’s schedule, and handle other administrative and office tasks as needed. As a Level 2 Coordinator, clear communication and management of the patient journey is key. You will proactively escalate concerns to management, suggest process improvements, and create best practices when there is none already established.
Additional Details:
- Competitive Salary Package (P35K to P42K total package)
- Work schedule: Mondays to Fridays (Night Shift) – Rest days and the schedule may vary based on the client’s time zone or specific requirements
- Hybrid Setup: You’ll be onsite twice a week during the first month for training, and then once a month after training. In cases of power or internet outages and as needed by the Operations, you’ll be required to be onsite as part of our BCP (Business Continuity Plan)
- Equipment will be provided
Main Duties and Responsibilities:
- Greet patients with a smile virtually (on camera) and deliver superior customer service
- Maintain Patient’s Electronic Medical Record by regularly collecting & updating patient demographics, scanning Photo ID & all insurance cards, notes and/or conversations with patients to be documented, collect all outstanding Patient AR (copays/coinsurance/deductibles, balances on account)
- Heightened understanding of US-based insurance plans. Verifying patient’s eligibility & benefits of a specific service as well as experience in obtaining precertification requirements when a patient’s plan requires it
- Schedule Management – maintaining future appointments of all patients according to their treatment plan provided. Daily management of maintaining an entirely full schedule is priority
- Stay updated with routine office duties & admin tasks throughout the workday
- Effective Communicator – must be able to openly communicate with Management & colleagues in an effective manner. Provide suggestions when identified on workflows by suggesting process improvements as well as collaborating with the team to identify SOP (standard operating procedures) to develop virtual front desk support best practices
Qualifications:
- Must have relevant experience in Customer Service and US Healthcare in a BPO setting
- Must have experience handling US-based health insurance plans which include benefit verification & eligibility as well as precertification/prior authorization experience when an insurance plan requires it. Ability to understand the requirements to request, submit & retrieve authorizations when necessary
- Excellent communication & genuine personable skills in a virtual (on-screen) setting, with the ability to collaborate effectively with a local and foreign team
- Sales experience in a BPO setting (3+ years)
- Experience with EMR Systems (3+ years)
- Licensure or experience with Physical Therapy, Sports Rehab, Hospital Administration, etc., is a plus but not required
If you’re the person we’ve been looking for, you can expect:
- To create and be part of something truly remarkable
- Full-time employment with the opportunity of regularization in as short as 3 months
- A competitive salary package based on your talent and experience
- A company-sponsored Health Maintenance coverage for your needs on Day 1
- Quarterly Performance Bonuses
- Perfect Attendance Bonus
- 10 accrued Sick Leave credits in a year, commutable to cash
- 10 Vacation Leave credits in a year, among others
- Promising career growth and learning opportunities
- The opportunity to collaborate with the other teams and business units in the company including our global business leaders
- Having a hand in our mission to uplift those who live in extreme poverty simply by being part of our team of Really Good People
About Civicom
Civicom has been a pioneer in the advances in telecommunication that changed the way companies do business globally, our solutions help overcome the barriers to time and location. For over 20 years, our collaborative tools have made it easier for new companies to compete with older incumbents, and large, complex companies by using technology to work smarter and streamline operations. From the beginning, we wanted not just to create a company, but to create something remarkable.
In Civicom, we pride ourselves as a company that would create value for others, a sense of purpose for its employees, and give 10% to charity and we seek to do it exceptionally well.
Join Our Team at WelcomeWare
At WelcomeWare, a business unit of Civicom, we’re reshaping the future of front desk operations with our groundbreaking virtual receptionist platform. Our mission is to streamline customer service experiences across various industries, leveraging state-of-the-art kiosks and customizable software to ensure operational excellence and superior service delivery.
As a member of our team, you’ll contribute to a culture of innovation, where your work directly enhances the efficiency and effectiveness of businesses worldwide. You’ll engage with advanced technologies in a collaborative environment, dedicated to providing secure, reliable, and user-friendly solutions.
Why Choose WelcomeWare?
- Be part of a forward-thinking company that values creativity and innovation.
- Work with cutting-edge technology that makes a tangible difference in various sectors.
- Join a supportive team committed to professional growth and development.
- Contribute to a service that prioritizes security and user experience, with a strong adherence to HIPAA compliance.
We invite you to be a part of our journey at WelcomeWare, where your contributions will not only propel your career but also redefine the standard of customer service in today’s fast-paced world
Find out more about Civicom Pacific at www.civi.com and our Feathers Project at www.feathersproject.org.