Account Manager | WelcomeWare
Alabang, Muntinlupa
JOB DESCRIPTION:
At WelcomeWare, we are in the business of revolutionizing customer interactions with our state-of-the-art virtual receptionist services that allows visitors to check-in on a kiosk with a live, remote receptionist who can be located anywhere in the world. As our Account Manager, you will be the linchpin in our ambitious mission to transform how our clients engage with their customers. This isn’t just any account management role; it’s an opportunity to be at the forefront of a cutting-edge industry, driving the success of a service that’s redefining customer experience for our clients and their visitors.
Your Role:
- Champion the talent acquisition process, meticulously selecting and empowering a high-caliber team of virtual receptionists dedicated to upholding our standard of excellence.
- Foster and enrich enduring relationships with clients, ensuring the seamless integration and adoption of WelcomeWare’s virtual receptionist platforms.
- Serve as a vital liaison between customers and our internal teams, tailoring innovative solutions to meet evolving client demands and enhancing service delivery.
- Spearhead initiatives to assess and elevate account performance, employ analytics to propel continuous improvements and client satisfaction.
- Manage a team of virtual receptionists to make sure that clients are satisfied with the level of service that they receive.
- Utilize insights from customer usage data to fine-tune our services, identify trends and opportunities for optimization that keep us ahead of the curve.
- Handle a variety of projects and client requests with agility, reflecting the dynamic and versatile nature of our industry.
Requirements :
- Experience with account management, customer service, general management, and/or client relations.
- Commitment to a customer-centric approach, displaying goal-oriented thinking, integrity, adaptability, and good old-fashioned common sense.
- Excellent verbal and written communication skills.
- Proven ability to manage multiple projects at a time while paying strict attention to detail. Superior time management and organizational skills.
- Experience delivering client-focused solutions. Excellent critical thinking and problem-solving skills.
- Self-motivated and able to thrive in a results-driven environment. Takes initiative, and shares our passion and commitment to our mission.
- Natural relationship builder with integrity, reliability and maturity (great team player)
Comfortable with technology - Willing to work at least 2 days onsite every week in Alabang, Muntinlupa City.
- Willing to work on US business hours.
We believe that a positive attitude and the right mindset are more valuable than prior experience. We’re committed to helping the right person develop their career through training and mentorship. If you’re eager to play a key role in a company that’s exceeding client expectations, we’d love to hear from you. Join us at WelcomeWare, where you won’t just have a job, but a stake in shaping the future of virtual client engagement.
Find out more about Civicom Pacific at www.civi.com and our Feathers Project at www.feathersproject.org.