Collections Specialists
Alabang, Muntinlupa
Job Description
We are looking for a driven, disciplined, goal-oriented, and highly conversant Collections Specialists to join our onsite pioneer team!
Job Highlights:
- Opportunity to work on something remarkable
- Get certified by the American Collectors Association (ACA)
- Help launch a pilot team and expand it
- Competitive salary and a chance to be regularized in 3 months
- Career growth opportunities
Key Responsibilities:
- Contact customers via phone to secure payments for outstanding debt obligation, to determine the reason(s) for it, and to obtain a commitment to pay, negotiate payment in full or payment arrangements
- Research and reconcile assigned accounts ensuring recorded and detailed documentation of collection efforts with resolution of client discrepancies
- Provide account receivable, customer service, and collections efforts
Job Qualifications:
- Two or more (2+) years of experience in US collections
- Credit Card Account with Early to Late Buckets: 30–180 days delinquent
- Mortgage, Auto, or Any forms of Loans with Early to Late Buckets: 30 – 180 days delinquent
- 3rd Party Collections experience
- In-depth understanding of billing and collection processes
- Strong negotiation skills using an assertive but tactful approach
- Ability to work independently in a fast paced environment and meet quality and productivity goals
- Ability to investigate complex situations and offer solutions for resolutions
- Strong Verbal & Written Communication Skills
- Experience with skip tracing is desired
- Willing to work onsite in our Alabang, Muntinlupa City office
If you’re the right one, you can expect:
- Opportunity to create or be part of something remarkable
- Full-time employment and an opportunity to be regularized in as short as 3 months
- A competitive salary package based on your work experience and skills
- Company-sponsored Health Maintenance coverage on Day 1
- Quarterly Performance Bonus
- Perfect Attendance Bonus
- 10 accrued Sick Leave credits in a year — unused ones are commutable to cash
- 10 Vacation Leave credits in a year, among others
- Career growth and learning opportunities
- Opportunity to collaborate with the other teams and business units in the company, even with our global business leaders; and
- Have a hand at doing charitable work by simply doing your job really well
Find out more about Civicom Pacific at www.civi.com and our Feathers Project at www.feathersproject.org.