Freelance Healthcare Specialist | Prior Authorization, WFH/Hybrid Alabang
Alabang, Muntinlupa
The Role
As a Healthcare Specialist, you will virtually greet incoming patients with a smile and reviewing their information to verify insurance coverage, eligibility, and if there is pre-authorization needed from our client to provide the physical therapy services they offer. You will also review medical records, schedule patient appointments, and perform other admin tasks to maintain a high standard of service.
Additional Details:
- Work schedule: Mondays to Thursdays, 4:00 AM – 7:00 AM (early morning, local time). Open to a shifting or flexible schedule if needed
- Salary range: Php 200 per hour
- Work set-up: WFH (preferably within South Luzon or South Metro Manila)
Main Duties and Responsibilities:
- Greeting patients with a smile virtually (on camera)
- Reviewing patient Electronic Medical Records to verify their insurance and collect co-pay/co-ins/deductible payments before services are rendered
- Communicating with insurance providers to assess patient eligibility
- Verify patient insurance coverage
- Entering notes & prescriptions into the patient’s records
- Scheduling future patient appointments according to their treatment plan
- Staying updated with routine office duties & admin tasks throughout the workday
Qualifications:
- Relevant experience in Customer Service, Pre-Authorization, Medical Reception in a BPO setting at least 2-3 years
- Working knowledge about US-based insurance pre-authorization, verification, health claims, and eligibility claims
- Excellent communication skills with the ability to collaborate with a local and foreign team
- Enthusiastic and has pleasing personality
- Experience with WebPT is a plus but not required
- Willing to report onsite in our Alabang office on some days
About Civicom
Civicom has been a pioneer in the advances in telecommunication that changed the way companies do business globally, our solutions help overcome the barriers to time and location. For over 20 years, our collaborative tools have made it easier for new companies to compete with older incumbents, and large, complex companies by using technology to work smarter and streamline operations. From the beginning, we wanted not just to create a company, but to create something remarkable.
In Civicom, we pride ourselves as a company that would create value for others, a sense of purpose for its employees, and give 10% to charity and we seek to do it exceptionally well.
Find out more about Civicom Pacific at www.civi.com and our Feathers Project at www.feathersproject.org.