Account Specialists: Vendor Relations for our US-based client | Alabang BPO
Alabang, Muntinlupa
The role:
We are looking for a Vendor Relations Specialist that will support our US-based client by way of sourcing technicians, negotiating contracts, and maintaining lasting business-to-business relationships with trade vendors for a maintenance and facilities management-oriented business.
Additional Details:
- Salary Range: PHP 30,000 – 35,000 Total package
- This role is an onsite role at our Alabang location
- Work schedule: Fixed Mondays to Fridays from 9 PM to 6 AM Manila Time
Main Duties and Responsibilities:
- Sourcing, recruiting, and vetting vendors and technicians across industries – particularly in HVAC, electrical contracting, plumbing, and other similar trades
- Conducting phone calls throughout the day, such as cold calls, assessing compliance, and vendor interviewing
- Managing the flow of potential technicians through the onboarding process
- Maintaining relationships and favorable contracts with current and potential vendors
- Handling incoming vendor calls, inquiries, and emails
- Managing the on-boarding process by obtaining the appropriate insurance, contracts, and other related paperwork to ensure the vendor meets the required compliance standards
- Negotiating subcontractor agreements and pricing
- Taking ownership and managing subcontractor relationships
- Ensuring subcontractor compliance to agreed terms and conditions, company policies, and standards on a continuous basis
- Facilitating regular communication with subcontractors to ensure that key performance indicators are achieved and maintained
- Resolving subcontractor account disputes
Essential Qualifications:
- Proven voice and non-voice BPO customer service experience
- Superior English communication skills to collaborate with both an on and offshore team
- A strong ability to coordinate multiple projects with the ability to meet deadlines and ensure effective communication across all team members
- Outstanding email correspondence and phone etiquette with the ability to engage stakeholders, and team members without a script
Desirable Qualifications:
- A flexible and personable attitude with the ability to confidently manage deals in a business-tobusiness setting
- The ability to exercise flexibility, initiative, and good judgment
- Relevant experience in vendor/contractor relations is a plus but not required
- Prior exposure to different CRM platforms is a plus but not required
Where will you be working
Civicom’s main office is located on the 7th floor of the Unioil building in Madrigal Business Park, Alabang, Muntinlupa City. Situated 10 minutes walking distance away from lifestyle centers such as Alabang Town Center and Molito’s park-like green space, we are also conveniently close to public transportation at the intersection of Daang Hari Avenue and Zapote Avenue.
IF YOU’RE THE REALLY GOOD PERSON FOR THIS ROLE, YOU’LL GET:
- Full-time employment and an opportunity to be regularized in as short as 3 months;
- A competitive salary package based on your work experience and skills;
- HMO coverage upon regularization;
- Company-sponsored gym benefit upon regularization;
- Quarterly Performance Bonus;
- Perfect Attendance Bonus;
- 10 accrued Sick Leave credits in a year — unused ones are commutable to cash; and
- 10 Vacation Leave credits in a year, among others.
Find out more about Civicom Pacific at www.civi.com and our Feathers Project at www.feathersproject.org.