Virtual Healthcare Receptionist | Hybrid, US Healthcare BPO, Pre-Auth & Eligibilty
Alabang, Muntinlupa
The Role
In this virtual position, you will be greeting incoming patients with a smile and reviewing their information to verify insurance coverage, eligibility, and if there is pre-authorization needed from our client to provide the physical therapy services they offer. You will also review medical records, schedule patient appointments, and perform other admin tasks to maintain a high standard of service.
Additional Details:
- Salary Range: PHP 30,000 – 35,000 Total package
- Work schedule: Fixed Mondays to Fridays. 11 PM – 8 AM Manila Time
- This role is a Hybrid role with all equipment provided
- Should there be a power/internet outage, a continuity plan to work onsite (Muntinlupa) will be followed
- Hiring ASAP
Main Duties and Responsibilities:
- Greeting patients with a smile virtually (on camera)
- Reviewing patient Electronic Medical Records to verify their insurance and collect co-pay/co-ins/deductible payments before services are rendered
- Communicating with insurance providers to assess patient eligibility
- Verify patient insurance coverage
- Entering notes & prescriptions into the patient’s records
- Scheduling future patient appointments according to their treatment plan
- Staying updated with routine office duties & admin tasks throughout the workday
Qualifications:
- Relevant experience in Customer Service, Pre-Authorization, Medical Reception in a BPO setting
- Working knowledge about US-based insurance pre-authorization, verification, health claims, and eligibility claims
- Passionate to help patients, with a strong and collaborative team player attitude
- Excellent communication skills with the ability to work with an on/off shore team
- Experience with WebPT is a plus but not required
- Licensure or experience with Physical Therapy, Sports Rehab, Hospital Administration, etc., is a plus but not required
- Candidate must be able to start ASAP
If you’re the person we’ve been looking for, you can expect:
- To create and be part of something truly remarkable
- Full-time employment with the opportunity of regularization in as short as 3 months
- A competitive salary package based on your talent and experience
- A company-sponsored Health Maintenance coverage for your needs on Day 1
- Quarterly Performance Bonuses
- Perfect Attendance Bonus
- 10 accrued Sick Leave credits in a year, commutable to cash
- 10 Vacation Leave credits in a year, among others
- Promising career growth and learning opportunities
- The opportunity to collaborate with the other teams and business units in the company including our global business leaders
- Having a hand in our mission to uplift those who live in extreme poverty simply by being part of our team of Really Good People
About Civicom
Civicom has been a pioneer in the advances in telecommunication that changed the way companies do business globally, our solutions help overcome the barriers to time and location. For over 20 years, our collaborative tools have made it easier for new companies to compete with older incumbents, and large, complex companies by using technology to work smarter and streamline operations. From the beginning, we wanted not just to create a company, but to create something remarkable.
Find out more about Civicom Pacific at www.civi.com and our Feathers Project at www.feathersproject.org.